Frequently asked questions

It all began with a simple idea fueled by a deep passion. As a small business, we pride ourselves on personal attention and dedication to every detail. Our approach is rooted in quality and integrity, ensuring that everything we do reflects our commitment to excellence.

CCTV FAQ's

Do I need a subscription to view my CCTV remotely?

No subscriptions at all. Once your system is installed, you can view your cameras remotely through the free app — for life. There are no monthly or hidden fees.

Can I install the system myself?

Yes. All our CCTV kits are fully pre-configured before shipping. You simply plug in the cameras and recorder, connect power, and you’re ready to go. We also provide full setup instructions and remote support if needed.

What happens if I move house — can I take the system with me?

Absolutely. The system is fully portable. You can uninstall it, take it with you, and we can help you reconnect it remotely at your new address.

How do I view the cameras on my phone?

We’ll provide step-by-step guidance to connect your system to our free remote-viewing app. Once connected, you can access live footage and playback from anywhere with an internet connection.

What kind of support do you offer?

We’ll provide step-by-step guidance to connect your system to our free remote-viewing app. Once connected, you can access live footage and playback from anywhere with an internet connection.

Wi-Fi FAQ's

What’s the difference between your mesh kits and standard Wi-Fi extenders?

Traditional extenders create separate Wi-Fi networks that can cause dropouts when you move around. Our mesh systems create a single seamless network — one name, one password — with strong, stable coverage throughout your property.

Do your Wi-Fi systems work with all broadband providers?

Yes. Our kits are compatible with all major UK internet providers, including BT, Virgin, Sky, TalkTalk, and others.

How do I know what size mesh system I need?

We can help you choose based on your property size and layout. As a rough guide:

  • Small home: 2-node kit

  • Medium home: 3-node kit

  • Large home or property: 4-node kit or more

Can you set up the Wi-Fi mesh remotely?

Yes. Every system we sell includes our pre-delivery setup service. The devices are configured with your own houses Wi-Fi name and password so they work instantly when plugged in,